Return and Exchange Policy

• Eligibility Criteria for Returns and Exchanges

Time Limit: Customers are entitled to initiate a return or exchange request within 7 to 15 days upon receipt of the goods. For products sold during special promotional campaigns, the return and exchange period may be subject to adjustment in accordance with the campaign regulations. The specific details will be clearly stipulated on the product detail page or in the campaign documentation.

Product Condition: Clothing items must remain in a brand – new, unworn, and unwashed state, with all hang tags and labels intact, free from any stains, damages, or deformities. Daily necessities should be unused, undamaged, and accompanied by their original packaging and all accessories. For instance, bedding products should be free of stains and odors, and tableware should show no signs of prior use.

Exclusions: Due to hygiene and safety considerations, intimate apparel (such as underwear and socks) and single – use daily necessities (such as disposable tableware and cleaning wipes) are non – returnable and non – exchangeable, unless there are inherent quality defects. Custom – made clothing and daily necessities, like T – shirts printed with personalized logos and curtains tailored to specific dimensions, are not eligible for return or exchange without justifiable reasons, except in cases of quality – related issues.

• Return and Exchange Procedure

Contact Customer Service: Please reach out to our customer service department via the platform’s dedicated hotline [specific number], customer service email [email address], or the in – platform online customer service channel. Provide your order number, the product name, and a concise explanation of the reason for the return or exchange.

Authorization Issuance: Upon receipt of your application, our customer service team will conduct a review within one business day and issue a Return Merchandise Authorization (RMA) number to you. This RMA number is a crucial document for the return and exchange process. Please ensure to keep it secure.

Return Shipment: The customer is responsible for the return shipping costs and is required to send the product back to the address provided by the customer service. In the event that the return or exchange is a result of our error (such as shipping the wrong product or a product with quality problems), we will reimburse the reasonable shipping expenses upon receipt of the returned product.

Product Inspection: We will complete the inspection of the returned product within three business days after receiving it. If the product meets the return and exchange criteria, we will promptly proceed with the exchange or refund process for you.

• Required Documentation for Returns and Exchanges

Proof of Purchase: Your order number serves as the primary proof of purchase. Additionally, you may be requested to provide a copy of the purchase invoice, which can be retrieved from the order history section on the platform.

Quality Issue Documentation: In the case of quality – related problems, please provide clear – cut photos or a short video clearly demonstrating the defects. This documentation will enable us to expeditiously evaluate the situation and process your claim.

• Time – limits for Returns and Exchanges

After receiving your return or exchange application, we will respond within one working day to confirm the process and issue the RMA number.

You are expected to dispatch the returned product within five days after receiving the RMA number.

• Refund Process

Refund Period: Once the returned product has been inspected and approved, we will process the refund within 5 to 7 business days.

Refund Method: The refund will be remitted to the original payment method. If the payment was made by credit card, the refund will be credited back to your credit card account; if it was a payment via an e – wallet, the refund will be returned to your e – wallet balance.

We are dedicated to providing you with a convenient and hassle – free return and exchange service. Should you have any queries or encounter any issues during the process, please do not hesitate to contact our customer service team. We are always at your service.